It goes back to making good decisions for our employees and their families. LT: “Other companies have to call meetings and say they need to tighten their belt and watch what they’re doing. What drives Shoe Show Inc.’s staying power? ![]() Retailers continue to shutter their doors. All these evolutions keep retail happening.” That was such a lifeline for retail to go from downtown, which closed at 6:00 p.m. What would retail be without it? It’s no different from the way I look at the malls that happened in the 1980s. But technology has certainly been a lifeline for the retail industry. ![]() LT: “It’s very important, but we’re not cutting-edge. How important is technology to business today? The company launched decades before the technology revolution. ![]() But I think you get more female candidates with female leadership.” We will promote the most qualified candidate. They know there isn’t that glass ceiling. The word here is, ‘ doesn’t matter.’ However, it does help being a female executive. There weren’t many women in the industry. LT: “It wasn’t until recent events that it really hit my radar since it was a non-issue for my dad. “After 60 years, I want to honor them for what they’ve accomplished. But Tucker said she wants to celebrate her parents’ legacy. Like many family businesses, the company prefers to keep a low profile, and that has included media coverage. is also taking a moment to reflect on its journey to success. We’re everything for that area, so we need to cater to whatever the needs are.”Īs it looks to the future, Shoe Show Inc. We’re the department store, the Foot Locker. It’s a lot of work, but it’s some of the secret sauce that makes us special. “We want to give that special touch to whatever is important in that area. “We have demographics for each store, but we really operate each one as a mom-and-pop ,” Tucker said. All told, the company sells an average of 1 million pairs of shoes each week. About 20% of the assortment is private label, rounded out with key athletic brands including Nike, Vans and New Balance, as well as casual and dress footwear from Clarks, Skechers and Crocs. The company’s vast network of stores also allows it to carry product that cuts across genders and ages, offering something for every family member. We have a lot of store employees who have been selling shoes for us for a long time.” Shoe Show Inc. “They’re the ones who are interacting with customers and who will make them want to continue to buy from us. “Our store managers are a key component,” Tucker explained. For them, creating long-term relationships with customers through first-class service is the priority. Still, the family also understands that running the numbers doesn’t always guarantee success. It comes down to the opportunity and the need in an and how the finance part works out. “We have stores from 3,000 to 30,000 square feet. ”We’re not relying on empty storefronts,” Tucker said. is seizing the opportunity to expand its footprint through the Payless closures, it remains judicious when it comes to store growth. “The people in those communities who went to those stores are now our customers.” ![]() “Payless sold a lot of shoes,” Tucker said about the future sales potential of these locations. nameplates, has plenty of cash at hand and is debt free, it was able to swoop in when competitor Payless ShoeSource shuttered its doors, moving into 40 of the chain’s former locations over the past three months. Since the company, which operates under the Shoe Show and Shoe Dept. How Robert Tucker Changed the Shoe Retail Landscape
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